We ship the product via express services like UPS, DHL, FEDEX, EMS etc with a trackable shipping option, as that can greatly expedite the process. After sending the products, we will provide you a tracking number and you can visit website of express services to track the delivery of the products.
Enter the provided tracking number to these available links for tracking:
UPS: https://www.ups.com/WebTracking/track?loc=en_us
DHL: http://www.dhl.com/en/express/tracking.html
FEDEX: https://www.fedex.com/apps/fedextrack/?action=track
What if “delivered but not delivered” happen?
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.